Serving Las Vegas Health Plans Since 2010
WELLPORTAL PRIMARY CARE NETWORK
Where patients come first.
What is the wellPORTAL Primary Care Network?
A network of hand-picked, carefully credentialed primary care providers (PCPs) available to select health plans that offers:
- High-performance primary care
- VIP customer service
- Patient rewards
Since our network is an add-on to a health plan’s regular HMO or PPO network, patients can use our network for primary care and retain their health plan’s regular HMO or PPO network for non-primary care providers and services (specialists, labs, diagnostics, and hospital/surgery facilities).
High Performance Primary Care
Providers in our network must meet strict standards for:
- patient satisfaction
- quality of care
- practice efficiency
Most health plan networks do not hold providers to such standards, so the level of care and customer service patients receive can greatly vary by provider. With wellPORTAL, all members receive the same high-quality, patient-focused care.
To help PCPs meet these high standards, wellPORTAL provides staffing, technology, and workflow support.
VIP Customer Service
wellPORTAL patients have access to a VIP line for all primary care needs and general customer service support (including scheduling, referrals, prescription refills, and health plan questions).
This central point of contact – a separate line from their doctor office’s regular phone number — is answered by support agents who deliver unparalleled VIP customer service and help patients navigate a complex and often frustrating health care system.
During business hours, a live customer service representative answers incoming calls (if a patient is sent to voicemail, they receive a call back within 30 minutes).
wellPORTAL patients see their PCP within 15 minutes of their scheduled appointment time and can schedule same-day visits for sick care if they call before 10 AM.
The Your wellPORTAL App (“Your wellPORTAL”)
Your wellPORTAL sends patients notifications reminding them of important to-dos (which we call ‘care plan requirements’) like annual wellness visits, preventive screenings, chronic condition management, and important follow-up care.
Patients respond to these notifications, and wellPORTAL care navigators can get in touch with those who require help or additional clarity.
We also collect patient feedback through Your wellPORTAL to ensure our PCPs consistently deliver wellPORTAL’s five-star VIP service.
As patients respond to notifications on Your wellPORTAL about — and complete — their care plan requirements, they earn rewards from their health plan.
Patient Rewards
Patients earn cash rewards for completing three simple steps:
- Creating an account on Your wellPORTAL
- Picking a wellPORTAL PCP (new patients must have their first “establishment of care” appointment within 90 days of enrollment)
- Responding to notifications and completing care plan requirements throughout the year (including lab work, annual wellness visits, and preventive screenings based on age, gender, or diagnosed conditions)
Pick Your Plan
Select a plan below to view practice locations and providers.
wellPORTAL PRIMARY CARE NETWORK
Where patients come first.